Job Description

The purpose of a VAN DRIVER is to transport guests and fellow associates to and or from the hotel and local areas in a friendly, efficient and courteous manner using safe driving practices. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assists passengers in boarding and exiting the vehicle, using the proper tools as necessary following the safety guidelines, including a step stool. Assists guests with luggage including delivery inside the hotel and pick up of guest luggage from the curb. Maintains an accurate shuttle activity and maintenance log. Communicates by two way radio and in person in a courteous, friendly and professional manner with all guests, hotel staff, and co-workers. Acknowledges and greets guests with a smile. Must be able to learn and remember pick-up and destination points, knowledge of hotel(s), main attractions in the area, and local events. Must have knowledge of all property parking lot entrances and exits, streets and local highways. Provides guest with directions as needed. Ability to safely drive in all variations of weather. Practices safety procedures at all times, including wearing seat belt and obeying all traffic laws. Reports needed repairs and unsafe conditions to supervisor and follows direction to seek vehicle repairs. Performs regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor which may include assistance within hotel. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE: To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high awareness for SAFETY: Ability to follow local, state and federal regulations. Provides safe transport for guests. Reports any known hazards to supervisor as soon as possible. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: The requirements listed below are representative of the knowledge, skills, and/or abilities required. A high school diploma or general education degree (GED); or 3 to 6 months of related experience and/or training; or equivalent combination of education and experience. QUALIFICATIONS Ability to read and comprehend simple instructions, short correspondence, and memos. Must be able to communicate effectively in the English language. Ability to interpret and perform basic computer and POS system functions. Must have and maintain a valid driver’s license and clean driving record. For insurance purposes, van drivers must be at least 21 years of age. WORK ENVIRONMENT: The work environment normally entails the following: Exposure to outdoor elements, such as extreme cold or hot temperatures, precipitation and other conditions. Moderate noise levels consistent with outside environment. PHYSICAL DEMANDS: The physical activity normally entails the following attributes. Position is expected to: Stand less than 2/3 of the time. Walk less than 2/3 of the time. Sit more than 2/3 of the time. Lift up to 60 pounds. Push / pull up to 120 pounds. Must be have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus. Practices safety procedures at all times, including wearing seat belt and obeying all traffic laws. Reports needed repairs and unsafe conditions to supervisor and follows direction to seek vehicle repairs. Performs regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor which may include assistance within hotel. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

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