Job Description

Job Description

Temporary Customer Service Associate

HYBRID | Westbrook, ME 04092

Temporary | Full-time

Experience Level: 2+ years

Pay: $23-25/hr.

Location: On-site in Westbrook, ME

Hours: Monday–Friday, flexible between 8am–6pmEST

Assignment length: 12+ months

About the Role:

Join a growing, fast-paced team that blends customer service, billing support, and data analysis in a customer centric environment. As a Temporary Customer Service Associate , you’ll play a key role on the Business Services team.

This is a great opportunity to sharpen your technical and communication skills while supporting both internal and external customers. If you’re detail-oriented, Excel-savvy, and great at resolving issues with a positive attitude, we want to hear from you!

What You’ll Do

• Provide outstanding customer service via phone and email, addressing billing questions
• Review new contracts, orders, invoices, and cancellations, ensuring accuracy and compliance
• Serve as a support representative for billing inquiries
• Conduct monthly and quarterly billing audits to ensure accuracy
• Manage customer data using Excel and other internal systems
• Help improve billing processes and customer experiences across the board

Top Skills for Success

Required:

• Strong analytical and deductive reasoning skills
• High attention to detail and accuracy in recordkeeping
• Proficiency in Excel
• Excellent organizational skills with the ability to multitask and follow through independently
• Adaptability and problem-solving mindset
• Strong verbal and written communication, especially in challenging customer conversations

Nice to Have:

• Experience with customer billing or subscription services
• Familiarity with process documentation and SOP writing
• Ability to navigate internal systems and manage cross-functional collaboration
• Prior experience using Salesforce or SAP

Your work will directly improve customer satisfaction by ensuring timely, accurate billing and providing clear, compassionate communication with software clients. You’ll be a trusted resource to both our customers and our internal teams.

Apply Now Through ProSearch:

If you’re looking for a rewarding opportunity where your customer service and analytical skills will make a real impact, apply now via ProSearch.

About ProSearch

ProSearch, Inc. was established in Portland, Maine, in 1994 to provide companies with a full range of search, staffing and contracting services, specializing in the functional areas of information technology, accounting and finance, sales and marketing, customer service, human resources, and office support utilizing a consultative approach. Today, ProSearch serves companies across Maine, New Hampshire, and the Greater Boston area, and is expanding to support clients nationwide, with employees at work across the entire country. ProSearch, Inc. strives to develop true partnerships with client companies and candidates to fully understand and satisfy their employment needs.

ProSearch is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other protected status under local, state, or federal law.

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