Job Description

The Customer Service / Sales Support Supervisor leads Account Coordinators who act as the single point of contact for sales agents processing client products/orders and business portfolios. The Supervisor will work closely with the Operations Manager, while also liaising with suppliers, customers, suppliers, employees and sales to best meet client needs.

This is a great opportunity to work for a leader in the custom packaging industry with an amazing culture and a collaborative team!

Responsibilities:

• Point of contact for Account Coordinator team, assist with questions and escalated issues
• Develop account coordinator backup plan for branch, provide backup support as needed
• Oversee orders from inception to payment, in alignment with policy and procedures
• Escalate any personnel concerns/issues to Regional Office Manager
• Assist with onboarding of any office staff
• Support implementation of any new corporate or divisional processes or initiatives
• Epicor training lead/liaison for branch
• Manage all office bills
• Allocate warehouse/facility billings
• Report hours for hourly employees to payroll
• Assist with standard and ad hoc reporting for management
• Hold regular meetings with the Account Coordinator team to ensure productive performance
• Responsible for team building budgets
• Support Sales Agent business; performs all standard Account Coordinator responsibilities

Qualifications:

• Bachelor’s degree in business or related discipline preferred
• 3 years of related experience, plus 2 years supervisory experience required
• Experience in a corporate sales and service environment preferred
• ERP (Enterprise Resource Planning) system experience required
• Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required
• Excellent communication skills
• Experience working in a team environment with strong collaboration skills
• Organized, self-motivated and takes initiative

Submit your resume today!

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