Job Description

Job: Customer Service/Account Coordinator

Location: Frederick MD (in office)

Direct Hire placement for a Distribution Company

Hours: Monday-Friday 8:00am-5:00pm

Salary : $55-68K depending on experience

Responsibilities

• Build and sustain in‑depth knowledge of product offerings, pricing structures, and delivery timelines
• Prepare and deliver accurate, prompt quotes for industrial hardware and fasteners-including sourcing, pricing analysis, and lead‑time estimates
• Accurately process and track customer purchase orders
• Serve as the primary liaison for your assigned accounts, responding swiftly and accurately to inquiries and requests
• Own all account‑specific matters (pricing, delivery schedules, quality concerns) and escalate as needed
• Provide outstanding service and maintain regular communication with key clients

Core Competencies

• Strong interpersonal skills, with a talent for problem‑solving and team collaboration
• Clear, professional verbal and written communication
• Ability to thrive in a fast‑paced environment, juggling multiple priorities
• Friendly, upbeat demeanor with a customer‑centric focus
• Highly organized and dependable-able to meet deadlines and goals consistently

Qualifications

• Some sales or account management experience
• Comfortable handling a high volume of inbound customer requests
• Excellent time‑management and organizational abilities
• High school diploma or GED required
• Experience with Epicor Prophet 21 or a comparable distribution ERP preferred
• Must pass a background check
• This is an on‑site role at our primary office location

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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