Job Description
Job Description - frog CX Transformation - Platform Advisory Director (079284)
About Capgemini Invent:
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
frog is a leading global creative consultancy, part of Capgemini Invent. We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.
YOUR ROLE
We are seeking a dynamic leader within frog’s CX Transformation team , which focuses on the Activation & Enablement of CX at scale. This leader will drive our efforts to build capabilities in CX Platform Advisory , with experience in leading and creating go-to-market offerings and building teams for Advisory & CX Consulting, especially with focus on the Adobe platform suite , and with a proven ability to both sell and deliver innovative solutions in this space.
You will:
Define an industry-leading, competitive go-to-market offering for Advisory services around CX platforms that complements Invent/frog’s existing go-to-market offerings and deliver impactful solutions that improve ROI and enable their marketing strategies, whether focused on productivity, optimization, or engagement.
Lead and evangelize the sales of these offerings from lead acquisition through qualification, proposal development and sale closure, directly driving CMO/CDO/CIO/CXO conversations and guiding a team to facilitate the sales process.
Hire, build and shape a team to aid in the sales and delivery of CX Advisory programs, participating in the recruiting and hiring effort to cultivate a team that matches both the skills and cultural needs to deliver this work and thrive as a part of frog.
Oversee and guide teams delivering CX Platform Advisory programs, providing executive leadership, facing off with senior client stakeholders and buyers, and providing expertise, proven approaches, and hands-on team guidance to deliver programs successfully and on-budget.
Build a bridge between a future experience and the platforms needed to deliver these experiences.
Understand CX, marketing and sales capabilities to support a client in transforming how they work and build CX capabilities of the future. You have a deep understanding of the marketing ecosystem that clients work with (agencies, tech partners, etc) and are able to anticipate strategic shifts in this ecosystem.
Help organizations unlock the potential of AI by defining pilots, scaling approaches, and embedding AI into their marketing & CX practices.
Advise tier-one organizations at the cutting edge of the industry, delivering and embedding CX platform capabilities alongside supporting processes, operating models, and governance frameworks.
Provide objective insights into the strengths and weaknesses of products, tools, and approaches to activate and enable CX strategies.
Have experience in working with products across the Adobe experience cloud and with their emerging GenAI products.
Drive relationships across Capgemini’s Industry Sales Team and Adobe partnership teams.
Lead & develop thought leadership around CX Transformation and Platform Advisory that build frog’s market eminence on this topic.
Ensure you and your team remain informed of best practices, emerging technology trends, and innovations in digital media, data integration, data platforms, marketing automation, digital asset management, content management, and social media.
Build a network within frog and the broader Capgemini group to champion CX Platform Advisory offerings and support account growth.
Work with clients from any industry (Consumer Products, Retail, Technology, Media, Utilities, Public Sector, Financial Services, Automotive, etc).
YOUR PROFILE
Degree educated or equivalent
Minimum 12 years’ experience in an agency or consultancy environment, including a consultative sales pursuits and offer development
Deep and broad experience in enabling CX at scale, especially utilizing CX platforms, MarTech and AdTech
Understand how to turn a set of business objectives into capabilities and mapping those capabilities to technical solutions
Drive relationships with Capgemini’s Industry Sales Teams and the Adobe channel to negotiate terms
Significant experience in CX advisory/platforms in an agency, design, or consulting setting, with knowledge of and exposure to innovation frameworks, CX design & design thinking, and/or product management.
A minimum of 8 years’ experience relevant to CX advisory and platforms in an agency, design, and consulting settings, with significant depth in at least one of the following areas: Broad full stack marketing technology providers such as Google, Adobe and Salesforce across any of their product suite – with depth in Adobe.
Customer Data Platforms and marketing orchestration platforms such as Tealium, Aprimo, Twilio or ActionIQ.
Content and product management systems web content management such as Workfront, Aha!, Jira, Adobe Experience Manager, Contentful & Drupal.
WHAT YOU’LL LOVE ABOUT WORKING HERE?
Empowerment: At Capgemini Invent, we:
Lead the change and take initiative
Find the work-life balance that suits us
Craft or own path through learning and career development programs
Energy: At Capgemini Invent, we:
Connect as a global community of 13,000+ colleagues worldwide
Celebrate our diverse perspectives and draw from strength from our differences
Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes
Experiences: At Capgemini Invent, we:
Work internally and with clients to make a difference
Push boundaries to reimagine what’s possible
Work to build a more sustainable and inclusive future
Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $180,000 - $220,000. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
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