Job Description

Join to apply for the Program Assistant / Salesforce Administrator role at Blue Iris Tech Consulting, Inc. Join to apply for the Program Assistant / Salesforce Administrator role at Blue Iris Tech Consulting, Inc. Direct message the job poster from Blue Iris Tech Consulting, Inc. Turning Big Ideas into Action | Driving Efficiency, Talent Strategy & Compliance in GovCon | 2024 MBA Graduate | Navy Veteran | Rescue Dog Mom Important Application Notice: To be considered for this position, all candidates must complete the application form at thefollowing link: [ Submissions through other platformswill not be reviewed. About Us: Blue Iris Tech Consulting Inc. is a mission-driven small business dedicated to delivering innovative cybersecurity and technology solutions to our government partners. We’re currently seeking aproactive and detail-oriented Program Assistant / Salesforce Administrator to support operationalexcellence across the USDA Technology & Accessible Resources Give Employment Today(TARGET) Center. The TARGET Center is a nationally recognized program that provides assistive technology, ergonomic services, and sign language interpreting to support accessibility for USDAand other federal employees with disabilities. If you're passionate about systems improvement, dataaccuracy, and advancing accessibility in government services, we invite you to apply! What You’ll Be Doing: You will support the USDA TARGET Center, which delivers a wide range of accessibility services—including Sign Language Interpreting Services, Ergonomic Assessments, and AssistiveTechnology (AT) solutions—to ensure that USDA employees with disabilities can fully participate inthe workplace. As the Program Assistant / Salesforce Administrator, you will coordinate service requests,maintain Salesforce CRM data, and ensure smooth case management for multiple program areas.While your primary responsibility will be managing interpreting service workflows, you will alsoprovide broader administrative and technical support across the TARGET Center’s service lines toenhance operational efficiency and customer satisfaction. Key Responsibilities include: Serve as the frontline coordinator for Sign Language Interpreting Services in the National Capital Region (NCR), including scheduling and customer communication Maintain and validate accurate service data in Salesforce, sourced from third-party vendorportals Support Salesforce case management across multiple TARGET Center service lines,including Ergonomics and Assistive Technology (AT) Train USDA customers on using vendor portals to submit interpreting service requests Track, update, and resolve interpreting service cases while collaborating with vendors andinternal staff Run reports to identify and address discrepancies in Sign Language Interpreter requests Perform routine Salesforce Admin tasks including page layout updates, workflow automation,user management, validation rules, dashboards, and reports Conduct data cleanup, deduplication, and troubleshooting of CRM records Participate in process improvement projects to enhance the quality and efficiency ofinterpreting services and other TARGET Center offerings Train TARGET Center team members—individually and in groups—on newly implementedprocesses Review and update policies and procedures related to the Interpreting Services program Support event planning, webinar hosting, and customer training for broader TARGET Center engagements Coordinate scooter loan requests and manage related data in Salesforce Other duties as assigned Required Qualifications: U.S. Citizenship and ability to obtain/maintain a Public Trust clearance 2+ years of experience in program coordination, CRM operations, or administrative support 1+ years of Salesforce administration or data management experience Strong written and verbal communication skills Proficiency with Microsoft 365/Office 365 tools, including: o Core tools: Outlook, Excel, Word, PowerPoint o Secondary tools: Forms, Bookings, SharePoint, Power Automate, Power BI Experience integrating Office 365 tools (e.g., SharePoint, Outlook, Power BI) with Salesforceplatforms Experience supporting Salesforce Service Cloud and Experience Cloud Desired Qualifications: Active Public Trust Clearance Experience supporting federal government programs or accessibility services Familiarity with uSked or Interpreter Intelligence platforms Background in customer training, help desk support, or process improvement Experience with Dataloader.io and conducting bulk data operations Experience using remote collaboration and planning tools such as Zoom, MS Teams, Jira,and Visio Company Overview Blue Iris Tech is an 8(a) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB)that has supported a range of government agencies, including the Department of Veterans Affairs (VA),Defense Health Agency (DHA), National Institutes of Health (NIH), Defense Logistics Agency (DLA),U.S. Department of Agriculture (USDA), National Geospatial-Intelligence Agency (NGA), and InternalRevenue Service (IRS). Why Join Blue Iris: Competitive compensation and benefits Make a direct impact on federal accessibility services Benefits Include: Medical, Dental, and Vision Insurance Paid Time Off (PTO) Professional development and training opportunities Flexible work options (if applicable) Pay Range: $90,000 - 113,000 The pay range for this job level is a general guideline only and not a guarantee of compensation orsalary. Additional factors considered in extending an offer include (but are not limited to)responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internalequity, alignment with market data, applicable bargaining agreement (if any), or other laws. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race,ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition,genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status,sexual orientation, gender identity or expression, veteran or military status, or any other basisprohibited by law. If you require reasonable accommodation during the application or interview process, please contactus at [recruiting@blueiristech.com] Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Administrative Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Blue Iris Tech Consulting, Inc. by 2x Sign in to set job alerts for “Program Assistant” roles. Washington, DC $55,000.00-$60,000.00 1 week ago Washington, DC $20,000.00-$25,000.00 3 weeks ago Washington, DC $70,000.00-$80,000.00 3 weeks ago Washington, DC $65,000.00-$85,000.00 6 days ago Washington, DC $68,000.00-$80,000.00 1 day ago Administrative Assistant (Higher Education Association) District of Columbia, United States 2 days ago Washington, DC $60,000.00-$65,000.00 1 week ago Washington, DC $50,000.00-$55,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Blue Iris Tech Consulting, Inc.

Job Tags

Similar Jobs