Job Description

The role of Sales Support Representatives serves as a reliable support system for our sales team and customer base. Sales Support is crucial to our sales cycle by providing continuous support for sales reps through detailed administrative tasks, accurate research and reporting, clear communication and coordination with other departments. The ideal candidate is able to be effective in a fast-paced environment, manage a high level of distractions, and strive for perfection.

Essential Functions & Responsibilities:

• Accurate order entry, answer customer inquiries, report pricing and sales information, track issues, and resolve problems.
• Provide accurate product and pricing information internally and externally via face-to-face interaction, phone calls and email communication.
• Resolve order and inventory discrepancies by investigating data and history; providing results to appropriate departments; notifying managers and customers of future concerns.
• Monitor customer accounts and answer phone inquiries.
• Update managers and reps by consolidating, analyzing, and sending daily action summaries.
• Prepare price quotes by compiling product pricing and specs.
• Obtain correct, pertinent details regarding order concerns, sample requests, and customer inquiries.
• Manage daily Electronic Data Interchange transactions.
• Assist drivers with daily paperwork to ensure all aspect of their duties have been filled.

Education, Training and Skills Required:

• 3-5 years minimum of customer service experience
• High School Graduate
• Requirements: Great communication skills (both verbal and written), good judgement, detail orientated; welcomes feedback; desire to learn; organized; and adaptable.
• Computer skills: Microsoft Office Suite, multi-line phone
• Bilingual is a plus

Reports to: Sales Support Manager

Location: Denver, CO

Work Environment

This job operates in an office and warehouse environment. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines on a daily basis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Seattle Fish Co. believes each employee makes a signification contribution to the company's success. The contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline the responsibilities but not limited to such responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits:

Seattle Fish offers a comprehensive benefit packaging including:

• Medical insurance
• Dental and vision insurance
• Company paid life insurance
• Company paid long-term and short-term disability
• 401k retirement plan
• Discount pricing on seafood, meat, and gourmet products

Our Commitment:

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Seattle Fish Company makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, age, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.

Meet Seattle Fish Co.

For more than 100 years, Seattle Fish Co. has been dedicated to serving those who serve others. It all began back in 1918, when our founder Mose Iacino first started bringing seafood to landlocked Colorado. At just 16 years old, Mose would hand-select fresh fish at the Seattle markets, carefully pack it in sawdust and ice and ship it to Denver by railcar, replenishing the ice at stops along the way. Then, from Union Station, he tirelessly pushed a wooden cart around downtown, bringing his sought-after fish and oysters to Denver chefs, markets and restaurants.

The core values that Mose instilled in his budding company back then still drive us today. They are what we stand for, what we believe in – and they’re reflected every day in the work we do, the people we employ, and the businesses we serve. We are a family first and company second. Every day our diverse, engaged and high-performing staff work together toward common goals. They learn from one another and treat each other with respect. The people we draw to us are people who believe – in themselves, in our customers, and in our work. We’re passionate about giving back. We believe it’s our responsibility - through outreach, fundraising and volunteering with nonprofits – to make a positive and lasting impact on the community we love and that has supported us since day one. What underpins all these values – and really sets us apart – is our holistic dedication to sustainability.

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