Job Description

Job Title: Specialty Associate As a Specialty Associate , you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals. Primary Responsibilities Customer Service & Sales - Greet and assist customers in finding products, deliver exceptional customer service, inform customers of key product attributes and care/protection plans to generate interest, and suggest additional products. Meet or exceed sales goals and productivity standards. Partner with team members, actively listen to customer issues, promote FindMore, assist with credit, reward, and gift card programs, and engage customers to support the credit application process. General Operations - Participate in inventory processes, merchandise transfers, returns to vendors/warehouse, and handling defective merchandise. Maintain the sales floor to ensure a clean and organized environment. Complete pricing and signing processes in specialty areas. Performance Standards - Support company shrink and safety initiatives. Consistently meet performance standards including the iCAP program, product and service sales, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments To succeed at JCPenney, a Specialty Associate should possess: Results: Solve problems, make decisions that drive sales, profit, or customer service; work efficiently; inspire performance in yourself and others. Ownership: Provide excellent customer service, build positive relationships, and take accountability for actions and outcomes. Intensity: Proactively improve the customer experience, act confidently and courageously, and take action with energy and urgency. What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with company match. All associates are eligible for an employee discount. Paid holidays are provided for eligible associates, with additional compensation for holiday work. For details on benefits and eligibility, visit our benefits website . About JCPenney JCPenney is a shopping destination for diverse, working American families. With inclusivity at its core, our product assortment meets everyday needs and helps celebrate special occasions with style, quality, and value. We offer fashion, apparel, home, beauty, and jewelry from various brands, along with personal services like salon, portrait, and optical. With over 650 stores and an online presence, we serve customers nationwide. In 2022, we celebrated 120 years as an iconic American brand, continuing our legacy of community engagement and customer connection. Visit our newsroom and follow us on social media to learn more. #J-18808-Ljbffr JCPenney

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