Job Description

📍 Location: Irvine, CA

🕗 Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM or 7:00 AM-4:00 PM

🔁 Temp-to-Hire Opportunity

📧 Heavy Outlook/email communication required

🤝 Great team culture!

Job Overview:

We are seeking a reliable, detail-oriented, and proactive Customer Service & Dispatch Coordinator to join our client in Irvine, CA. This is a full-time temp-to-hire position ideal for someone who thrives in a fast-paced, customer-focused environment. The successful candidate will manage service work orders, coordinate inspections, dispatch vendors, and maintain strong relationships with both customers and subcontractors.

Key Responsibilities:

• Provide outstanding customer service through phone and email (heavy Outlook use).
• Manage and dispatch service work orders based on customer expectations and priorities.
• Maintain and update work order status in the Great Plains system.
• Build professional relationships with clients and subcontractors.
• Communicate service scope and expectations to affiliate subcontractors.
• Monitor open and closed work orders, ensuring timely completion and updates.
• Track inspection requests, obtain customer purchase orders, and dispatch work accordingly.
• Submit repair proposals and follow up on service and inspection completions.
• Ensure proper documentation, including reports, paperwork, and invoices, is submitted timely.
• Provide weekly status updates and respond to inquiries about inspections and services.
• Utilize internal systems for workflow billing:
• Review exception management and mark-up queues.
• Price services appropriately and ensure NTE (Not to Exceed) amounts are honored.
• Verify all documentation for accuracy before invoicing.

Ideal Candidate Will Have:

• Experience with Outlook and high-volume email communications.
• Previous experience in customer service, dispatching, or facilities coordination.
• Strong organizational and multitasking skills.
• Familiarity with Great Plains or similar work order management systems is a plus.
• Excellent written and verbal communication.
• Positive attitude and team-oriented mindset.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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