Job Description

• Prioritize and attend to customer and/or sales manager requests through phone calls, emails, text messages and or Teams chat.
• Create tickets where information is requested by sales managers and or customers, follow-up on tickets until completed.
• Correspond professionally with customers, product line managers, and sales team regarding order status, product inventory status, replenishment dates and new product updates.
• Provide proactive support on equipment orders, including but not limited to coordination of equipment scheduling, order processing, change orders, RMA processing, issuing credits, and responses on general inquiries.
• Utilize available business tools to gather necessary information for customer inquiries, order management, and follow-up.
• Proactively monitor orders and work with our distribution center to ensure on-time delivery of equipment, expedite orders upon customer or sales manager request through the proper expediting channels.
• Be willing to develop yourself by learning new skills and increasing your knowledge of products, and systems.
• Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to internal and external customers
• Actively contribute to team efforts, meetings and discussions

Must-Haves:

• 5+ years in customer service-related field
• Excellent phone skills and ability to communicate with customers
• Computer savvy
• Ability to work with multitask with multiple computer systems
• Proficient using Excel
• Ability to handle computer disputes in a calm manner
• Quick learner

Nice to Have Skills & Experience

• SAP experience (or related system)
• PowerBi experience

Compensation: $25/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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